Fabio retail robot fired after one week
Fabio, a robot developed to communicate with humans, was actively avoided by customers when trialed at Scottish supermarket chain Margiotta's flagship Edinburgh store and quickly lost its job. A customised version of Softbank's Pepper robot, Fabio was programmed by researchers at Heriott-Watt University to communicate, be helpful, have fun and tell jokes, and dispense hugs and high-fives. But it turned out that Fabio wasn't much good at any of these things, though his designers reckoned his job was made no easier by background noise. When managers noticed customers actively avoiding the robot, the trial was ended after one week. Unexpectedly, Margiotta employees seemed to enjoy Fabio's company, feeling that it reduced more menial parts of their jobs. Some employees started crying when he was fired. Humanoid robot A humanoid robot is a robot resembling the human body in shape. The design may be for functional purposes, such as interacting with human tools and environments, for experimental purposes, such as the study of bipedal locomotion , or for other purposes. Source: Wikipedia 🔗 System 🤖 Fabio robot Documents 📃 BBC (2018). Six Robots and Us Operator: Margiotta Developer: Heriot-Watt University; Softbank Country: U K Sector: Retail Purpose: Improve customer service Technology: Robotics Issue: Anthropomorphism; Robustness
- Date it happened
- 2018-01-01
- Organisation involved
- Margiotta
- Product, system or model
- Fabio
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