Why report?
Find out if others have experienced the same thing. Help reveal patterns that no single incident can show. And create a record that companies, researchers, journalists and policymakers cannot simply ignore.
Step 1 of 6What happened
What happened?
Do you know what system made the decision?
Most people don't, and it doesn't hold the report up. Working it out is our job.
Who made the decision? (if you know)
The insurer, the bank, the utility, the employer, the agency.
Tell us what happened
In your own words. What was decided, when, and what it meant for you. No legal language needed.
Our promise to you
A record of one report proves nothing. A record of a thousand, each held to the same standard, is a pattern an organisation has to answer for. That is the whole point, and it only works if people come forward before there is anything to see. There is strength in numbers.