Amazon Alexa mistakenly orders USD 160 dollhouse
A six-year-old girl in Dallas, Texas, mistakenly ordered an expensive dollhouse through her Alexa -enabled Amazon Echo device, leaving her parents with an expensive bill. Megan Neitzel’s daughter was talking to Alexa about a dollhouse and cookies when Alexa mistook the conversation as a request to purchase the goods and ordered a KidKraft Sparkle mansion dollhouse and four pounds of sugar cookies. Megan later admitted she had never read the manual or learned about Alexa's child lock properties . The system offers the ability to add a passcode to prevent accidental purchases. She later donated the dollhouse to a local hospital. A San Diego TV report about the incident caused Echoes in viewers' homes to also attempt to order dollhouses. System 🤖 Amazon Alexa Operator: Megan Neitzel Developer: Amazon Country: U SA Sector: Consumer goods Purpose: Provide information, services Technology: NLP/text analysis; Natural language understanding (NLU); Speech recognition Issue: Accuracy/reliability; Safety
- Date it happened
- 2017-01-01
- Organisation involved
- Megan Neitzel
- Product, system or model
- Amazon Alexa
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