Just Eat accused of using algorithm to fire employees
JustEat takeaway drivers are being fired by algorithm with little explanation and ability to challenge the system's decisions, according to a report by Worker Info Exchange . The couriers reported being 'deactivated for minor overpayments’, with some being shown the door by the company for one or two overpayments when they had made thousands of deliveries. Just Eat claimed drivers had wrongly recorded themselves as waiting for an order, while GPS coordinates showed them straying away from the restaurant. At the same time, JustEat workers complained of the inaccuracy and unreliability of JustEat's systems, including its GPS, and the 'disarray' caused by poor customer prioritisation and order preparation software. Most Just Eat couriers are classified as independent, self-employed contractors. T he company had announced it would lay off 1,700 drivers as its business started to slow down i n March 2023 . System 🤖 JustEat 🔗 Operator: Just Eat Developer: Just Eat Country: UK Sector: Transport/logistics Purpose: Manage workers Technology: Automated management system Issue: Accountability; Accuracy/reliability; Employment; Transparency
- Date it happened
- 2023-04-01
- Organisation involved
- Just Eat
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