AI translations jeopardise US asylum applications

The use of AI-powered language apps by the US immigration system is jeopardising the applications of asylum seekers, resulting in unfair and highly consequential decisions. US immigration authorities say they provide migrants with a human interpreter when needed. However, increasingly they use automated services such as Google Translate and US Customs and Border Protection's (CPB) in-house CBP Translate app to help communicate with migrants throughout the asylum process. However, critics note that machine learning-powered translation tools can be unreliable, especially for languages different to English or that are less well documente d, such as Haitian Creole, Dari, or Pashto. And the consequences can be severe if translations are inaccurate. In one instance, a n asylum claim made by a Pashto-speaking Afghan refugee was denied by the US government due to an inaccurate automated translation tool. System 🤖 CPB Tr anslate Google Translate 🔗 Lionbridge Microsoft Translator Transperfect Translations Operator: Customs and Border Protection (CPB) Developer: Alphabet/Google; Customs and Border Protection (CPB); Lionbridge; Microsoft; Transperfect Translations Country: USA Sector: Govt - immigration Purpose: Translate asylum claims Technology: NLP/text analysis; Neural network; Deep learning; Machine learning; Reinforcement learning Issue: Accuracy/reliability; Bias/discrimination - language

Date it happened

2023-01-01

Organisation involved

Customs and Border Protection (CPB)

Product, system or model

CPB Translate; Google Translate; Lionbridge; Microsoft Translator; Transperfect Translations

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.