Lawsuit claims Amazon Buy Box algorithm overcharges shoppers
A lawsuit accused Amazon of violating US consumer protection by steering users of its website to higher-priced items commanding higher fees for the company, as opposed to the 'best' prices it claims. According to a legal complaint (pdf) filed in the name of two US-based customers of Amazon, the company's Buy Box algorithm often obscures lower-priced options with faster delivery times. The suit also cited a recent antitrust case against Amazon by the US Federal Trade Commission and 17 states which alleged that shoppers use the company's choices almost 98 percent of the time by clicking its 'Buy Now' or 'Add to Cart' buttons, often falsely believing it had identified the best prices. The lawsuit also accused Amazon of creating the algorithm to benefit third-party sellers that participate in its Fulfillment By Amazon programme, which pay 'hefty fees' for inventory storage, packing and shipping, returns and other services. ➕ July 2024. US Judge Marsha Pechman dismissed this case, stating that the plaintiffs failed to demonstrate how they were harmed by Amazon's alleged practices. System 🤖 Amazon Buy Box Operator: Amazon Developer: Amazon Country: USA Sector: Retail Purpose: Determine seller Technology: Machine learning Issue: Transparency Legal, regulatory 👩🏼⚖️ Taylor et al v. Amazon.com, Inc (pdf)
- Date it happened
- 2024-02-01
- Organisation involved
- Amazon
- Product, system or model
- Buy Box
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