Ryanair requires facial recognition for customers booking via online travel agents
noyb filed a complaint against Ryanair with the Spanish Data Protection Authority (AEPD) on 27 July 2023. A customer who booked a Ryanair flight through online travel agency eDreams was required to undergo a facial recognition verification process or go to the check-in counter more than two hours before departure. The customer was charged a small fee for the verification. Ryanair outsources the facial recognition to GetID. noyb alleges that the process violates GDPR because consent is not valid and the purpose is to discourage bookings through third-party agents.
- Organisation involved
- Ryanair
- Product, system or model
- GetID
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