Crisis Text Line shares data with for-profit spinoff Loris.ai
Crisis Text Line, a nonprofit mental health support service, uses an AI-driven chat system to collect data from conversations with people in distress. The organization shares anonymized data with its for-profit spinoff, Loris.ai, which uses it to develop customer service software. Critics raise ethical concerns about privacy and consent, though Crisis Text Line asserts the data is stripped of identifying details.
- Organisation involved
- Crisis Text Line
- Product, system or model
- Crisis Text Line's AI-driven chat service
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