OpenAI: self-reported safety from an automated decision

The author's OpenAI account was deactivated without warning by an automated system, and AI-powered customer support repeatedly failed to resolve the issue, resulting in permanent loss of three years of chat history, paid subscription, and AI workflows.

Date it happened

2026-04-30

Organisation involved

OpenAI

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.