Nykaa: self-reported privacy from an automated decision

The author ordered two products from Nykaa but received only one, and Nykaa's automated support system closed their complaint ticket with a standard script claiming successful delivery without conducting a real investigation.

Date it happened

2026-08-01

Organisation involved

Nykaa

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.