Amazon's automated HR wrongly fires sick workers with coronavirus
Amazon's automated human resources system reportedly denied sick-leave to workers with COVID-19 and wrongfully initiated termination proceedings against some who were sick or recovering. The system, designed to handle HR requests automatically, failed under the influx of pandemic-related demands, leaving employees on hold for hours or dealing with chatbots. Six warehouse workers from Indiana to New Jersey described the problems to Bloomberg.
- Date it happened
- 2020-06-05
- Organisation involved
- Amazon
- Product, system or model
- Automated HR system (chatbots and automated termination tracking)
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