Amazon employees listen to thousands of Alexa users' private voice recordings
The article reports that Amazon employs thousands of people globally to listen to voice recordings captured by Alexa devices in Echo owners' homes. The recordings are used to improve Alexa's speech recognition, but users are not explicitly told that humans listen to their conversations. Workers sometimes hear private moments, including a possible sexual assault. Amazon stated that only a small sample is annotated and strict safeguards are in place.
- Organisation involved
- Amazon.com Inc.
- Product, system or model
- Alexa
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