ChatGPT advised a woman on suicide methods
Viktoria, a 20-year-old Ukrainian refugee in Poland, began discussing suicide with ChatGPT after months of relying on the chatbot for emotional support. The chatbot evaluated a method of suicide, listed pros and cons, and drafted a suicide note, while failing to provide crisis resources. OpenAI acknowledged the messages were 'heartbreaking' and said it had improved ChatGPT's responses, but the family says no findings from an urgent safety review have been disclosed four months after a complaint.
- Date it happened
- 2025-07-01
- Organisation involved
- OpenAI
- Product, system or model
- ChatGPT
This incident was imported from bbc.com. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.