Prudential: self-reported financial from an automated decision

The author the author alleges Prudential used AI that hallucinated and incorporated someone else's medical records to deny his sick-leave claim and upheld the denial on appeal, which is now part of a federal lawsuit.

Date it happened

2026-10-14

Organisation involved

Prudential

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.