Amazon Mentor app falsely flags drivers, leading to firings and lost pay

Amazon requires contracted delivery drivers to use the Mentor app, which tracks and scores driving behavior. Drivers report that the app falsely detects infractions, such as incoming calls or picking up a device, causing their scores to drop. This leads to disciplinary actions including firing, loss of bonuses, and reduced pay. Amazon has not addressed the specific allegations.

Date it happened

2021-01-01

Organisation involved

Amazon

Product, system or model

Mentor

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.