WF-68DDVE
Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions
In early 2018, an Australian telecommunications company’s incident management AI excessively deployed technicians into the field, and was allegedly unable to be stopped by the automation team.
- Date it happened
- 2018-02-01
- Organisation involved
- unnamed Australian telecommunications company
- Product, system or model
- The bot was "designed to intercept all of the network incidents... follow a series of checks based on the problem as reported by the users... [and] take one of the three pre-defined actions based on t
Where this came from
Attribution
This incident was imported from AI Incident Database and is used under CC BY-SA 4.0. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.