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TurboTax and H&R Block AI chatbots give wrong tax advice
A Washington Post review found that AI chatbots from TurboTax and H&R Block were unhelpful or wrong up to half the time when answering tax questions. The chatbots are used by millions of taxpayers. The review tested the chatbots and found them to be unreliable.
- Organisation involved
- TurboTax and H&R Block
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