Anthropic: self-reported financial from an automated decision

The author was locked out of his paid Claude Max account for a week due to an authentication failure, and Anthropic's AI-only support system left him with no way to reach a human to resolve it.

Date it happened

2026-07-27

Organisation involved

Anthropic

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.