Apple AI Transcription Allegedly Inserts Explicit Language into Scottish Woman’s Voicemail
An Apple voicemail transcription system allegedly misinterpreted a message from Lookers Land Rover in Motherwell, Scotland, to 66-year-old customer Louise Littlejohn by inserting an explicit phrase and an insult. The original voicemail was a standard business message, but AI processing errors introduced offensive and misleading content into the text version.
- Date it happened
- 2025-03-05
- Organisation involved
- Lookers Land Rover, Apple
- Product, system or model
- Apple voicemail transcription, iOS speech-to-text
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