PayPal: self-reported financial from an automated decision

The author's business payment was held by PayPal and they could not access their money despite client confirmation, with only AI bot support available to resolve the issue.

Date it happened

2024-12-20

Organisation involved

PayPal

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.