Commerzbank AG: self-reported financial from an automated decision

The author's credit card was blocked by Commerzbank AG, and the bank's AI bot Ava repeatedly failed to unlock it or escalate to a human, leaving him unable to access his card for 40 minutes across five calls.

Date it happened

2025-12-01

Organisation involved

Commerzbank AG

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.