Meta: self-reported privacy from an automated decision

The author's business lost access to its original ad account after a phishing takeover, and Meta's automated support system repeatedly closed his recovery cases without human review, leaving the ad account stolen and unrecovered.

Date it happened

2026-08-03

Organisation involved

Meta

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.