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Airbnb's Trustworthiness Algorithm Allegedly Banned Users without Explanation, and Discriminated against Sex Workers

Airbnb allegedly considered publicly available data on users to gauge their trustworthiness via algorithmic assessment of personality and behavioral traits, resulting in unexplained bans and discriminatory bans against sex workers.

Date it happened
2017-07-01
Organisation involved
Airbnb
Product, system or model
The patented algorithm is claimed to "assess people's personality traits, such as narcissism or conscientiousness, along with behavioral traits, such as use of drugs or alcohol or involvement in civil
Where this came from
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Attribution

This incident was imported from AI Incident Database and is used under CC BY-SA 4.0. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.