A House Oversight Committee investigation released in November 2022 concluded that identity verification company ID.me overstated its capacity to the IRS. It told the IRS in April 2021 that wait times were about 2 hours, while its own data that month showed average waits of more than four hours for 14 of the 21 state unemployment services using it. The IRS said it would move away from third-party facial recognition after the partnership drew scrutiny. Rep. James Clyburn said the company may have hurt people's ability to access relief. ID.me disputed criticism of its fraud estimates and said it had added staff to deal with wait times.