Microsoft: self-reported financial from an automated decision

The author had their Microsoft Hotmail account locked by an automated system after purchasing a Skype subscription, losing access to 13 years of files and emails for 24 days before human support restored it.

Date it happened

2023-03-31

Organisation involved

Microsoft

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.