Meta's cross-check program delays removal of violating content for privileged users
The Oversight Board's policy advisory opinion on Meta's cross-check program found that the system grants certain users, such as business partners and celebrities, additional human review before removing violating content, while ordinary users face immediate removal. This unequal treatment allows potentially harmful content to remain on the platform for days, and Meta has failed to track whether the program improves accuracy. The Board made 32 recommendations to address these flaws.
- Organisation involved
- Meta
- Product, system or model
- cross-check program
This incident was imported from oversightboard.com. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.