Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive

The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.

Date it happened

2022-11-11

Organisation involved

Air Canada

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.