A Keeta delivery rider in Hong Kong was paralyzed after a crash in Fanling in May; he says he looked at his phone for about two seconds when the app pushed a grab-order alert while he was riding back to a waiting area. His wife has been waiting for an insurance payout since submitting documents in July. A workers' rights group says the order-alert system puts riders at risk and warns that proposed legislation may not cover accidents during waiting or order-acceptance periods.