AI support agent incorrectly denies refund for disabled account

The author paid for an Anthropic Claude org account that was immediately disabled without access, and Anthropic's AI customer support agent incorrectly denied his refund request by confusing two separate payment transactions.

Date it happened

2026-04-07

Organisation involved

Anthropic

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.