WF-H1RYET
United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline
The chatbot told a customer her $200 travel credit would last five years instead of one year.
- Organisation involved
- United Airlines
Where this came from
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.