Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts
Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.
- Date it happened
- 2026-05-31
- Organisation involved
- Meta, Instagram, hackers
- Product, system or model
- Meta AI, Meta AI support chatbot, Instagram, Instagram account recovery system, Social media platforms, AI customer support systems, Automated account recovery systems, Large language models, Chatbots
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