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What the McDonald’s AI failure reveals about AI agent mistakes - cio.com

The system took and processed customer food orders at the drive-thru, resulting in incorrect orders for some customers.

Date it happened
2024-06-01
Organisation involved
McDonald’s
Where this came from
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This incident was imported from cio.com. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.