Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions

The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.

Organisation involved

Dialpad Inc.

Product, system or model

Dialpad conversation intelligence platform, DialpadGPT

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.