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Chinese Insurer Ping An Employed Facial Recognition to Determine Customers’ Untrustworthiness, Which Critics Alleged to Likely Make Errors and Discriminate
Customers’ untrustworthiness and unprofitability were reportedly determined by Ping An, a large insurance company in China, via facial-recognition measurements of micro-expressions and body-mass indices (BMI), which critics argue was likely to make mistakes, discriminate against certain ethnic groups, and undermine its own industry.
- Date it happened
- 2016-04-15
- Organisation involved
- Ping An
- Product, system or model
- Ping An apparently uses facial recognition software to search for "micro-expressions" on people's faces to help decide whether they're being truthful, whether to insure them, and presumably what the s
Where this came from
Attribution
This incident was imported from AI Incident Database and is used under CC BY-SA 4.0. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.