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An Air Canada chatbot lied to a passenger about bereavement discounts - qz.com
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
- Date it happened
- 2022-01-01
- Organisation involved
- Air Canada
Where this came from
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.