WF-MVPA8M
Kronos Scheduling Algorithm Allegedly Caused Financial Issues for Starbucks Employees
Kronos’s scheduling algorithm and its use by Starbucks managers allegedly negatively impacted financial and scheduling stability for Starbucks employees, which disadvantaged wage workers.
- Date it happened
- 2014-08-14
- Organisation involved
- Starbucks
- Product, system or model
- The Kronos scheduling algorithm is designed to optimize the productivity of stores like Starbucks by scheduling workers inconsistently throughout and across weeks based on predicted store traffic.
Where this came from
Attribution
This incident was imported from AI Incident Database and is used under CC BY-SA 4.0. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.