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Amazon's routing algorithm forces drivers to cross highways on foot
Amazon's routing algorithm for its Flex app uses 'stop consolidation' to combine deliveries on both sides of the street, requiring drivers to cross busy roads and highways on foot to save time. Drivers in multiple states reported safety risks, including sprinting across four-lane highways. Amazon denied that drivers frequently jaywalk and said it fixes map defects.
- Organisation involved
- Amazon
- Product, system or model
- Flex app
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