WF-OSKUN0
Lawsuit alleges Google violated California privacy laws recording Home Depot customer service calls - CX Dive
The system recorded and analyzed customer service calls and suggested agent replies without callers' consent.
- Date it happened
- 2021-01-01
- Organisation involved
- Home Depot
- Product, system or model
- Cloud Contact Center AI
Where this came from
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.