Monzo Bank: self-reported discrimination from an automated decision

The author reports that Monzo Bank's automated 'Double Payday' feature treated his disability benefit as his payday, preventing his actual salary from being considered, and he has referred the matter to the Financial Ombudsman.

Date it happened

2026-02-16

Organisation involved

Monzo Bank

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.