Direct Line Group: self-reported financial from an automated decision

The author reports that their car insurance renewal premium doubled year-on-year despite a clean claims history, and Direct Line Group refused to quote, but no AI or automated system is identified as the cause.

Date it happened

2024-06-12

Organisation involved

Direct Line Group

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.