Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com

The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.

Organisation involved

Patagonia

Product, system or model

Talkdesk

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.