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Facebook hired contractors to transcribe Messenger voice calls

Facebook hired contractors to listen to and transcribe select voice conversations made through its Messenger platform, without users' knowledge, in order to improve artificial intelligence. The practice was exposed by Bloomberg, prompting Facebook to pause the program. The Irish Data Protection Commission stated it was seeking details from Facebook on compliance with GDPR.

Date it happened
2019-08-13
Organisation involved
Facebook
Product, system or model
Messenger
Where this came from
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