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WF-RU3A8H

Nate misrepresented AI shopping app, used human workers instead

Nate, a startup that claimed to use AI to auto-fill customer information for purchases, actually used human workers in the Philippines to manually complete transactions for 60-100% of orders throughout 2021, according to an investigation by The Information. The company denied the claims, calling them baseless. No harm to users was reported.

Date it happened
2021-01-01
Organisation involved
Nate
Product, system or model
Nate app
Where this came from
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