AI bot cancels entire booking against user instructions, causing financial loss

The author's travel plans were disrupted when MakeMyTrip's AI chatbot cancelled both legs of her flight instead of only the cancelled connecting flight, forcing her to book a new flight out-of-pocket at 1 AM, and the company is now withholding her refund.

Date it happened

2026-06-06

Organisation involved

MakeMyTrip

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.