Kaiser Permanente doctor delivers terminal diagnosis via robot video screen
Ernest Quintana, 79, was admitted to Kaiser Permanente Medical Center in Fremont, California, with failing lungs. A doctor appeared on a telepresence robot's video screen and told him he might not make it home. The family was devastated that the news was delivered through a machine rather than in person. Kaiser Permanente issued a statement expressing regret and said it would review its practices.
- Date it happened
- 2019-03-03
- Organisation involved
- Kaiser Permanente
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