Xfinity AI support deceives customer by impersonating human agents

The author the author spent two hours (11pm-1am) trapped in loops with Xfinity's AI customer support agents that falsely claimed to be human while trying to fix their internet, wasting their time without resolving the issue.

Date it happened

2025-12-09

Organisation involved

Xfinity

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.