BBC study finds AI chatbots produce inaccurate news summaries
A BBC study found that four major AI chatbots – ChatGPT, Copilot, Gemini and Perplexity – produced inaccurate summaries of BBC news articles. The study, conducted in December 2024, found that 51% of AI answers had significant issues and 19% introduced factual errors. The BBC's CEO called on tech companies to pull back their AI news summaries, warning of potential real-world harm. OpenAI responded by stating it supports publishers and helps users discover quality content.
- Date it happened
- 2024-12-01
- Organisation involved
- OpenAI, Microsoft, Google, Perplexity
- Product, system or model
- ChatGPT, Copilot, Gemini, Perplexity
This incident was imported from bbc.co.uk. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.