Air Canada: self-reported financial from an automated decision

A grieving passenger was misled by Air Canada's chatbot about bereavement refunds, leading to a refused refund and a tribunal ordering compensation.

Date it happened

2026-10-16

Organisation involved

Air Canada

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.