WF-U5MSPR
Customer Service Robot Scares Away Customers
Heriot-Watt Univeristy in Scotland developed an artificially intelligent grocery store robot, Fabio, who provided unhelpful answers to customer's questions and "scared away" multiple customers, according to the grocery store Margiotta.
- Date it happened
- 2018-01-22
- Organisation involved
- Heriot-Watt University, Margiotta
- Product, system or model
- Fabio was a customer service robot intended to converse with and assist supermarket shoppers
Where this came from
Attribution
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