WF-U86Q3B
McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA
McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).
- Date it happened
- 2021-10-15
- Organisation involved
- McDonald's
- Product, system or model
- McDonald's implemented voice recognition technology to automate the drive-through ordering process with AI.
Where this came from
Attribution
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